Terms & Conditions
These terms and conditions pertain to all website users and customers of any GREGORIUS PINEO, INC. (G|P) products. Gregorius Pineo manufactures furniture, lighting, accessories, wallcoverings and textiles, as well as offers one of a kind art, objects and accessories. No employee or other representative of G|P has any authority to waive these policies and only the Chief Executive Officer, President or General Manager has authority to waive any provision of these Terms and Conditions. Any waiver must be in writing signed by the G|P authorized representative. This requirement for signed and written consent is not waivable.
All G|P is sold through our network of representative showrooms. No direct nor website sales are available.
All orders must be received, accepted and acknowledged by G|P. Orders must be received in writing from our showroom representatives on a formal order form, with customer name, purchase order number, ship to address and full description, specifications and quantity of product selected. A minimum deposit of 50% of the total net sale price must accompany the order. All bed orders require a G|P Bed Guide and all upholstery orders require a G|P COM/COL/COT Identification and Placement Form. These forms must be submitted upon order placement. If all pertinent order information is not received, G|P will provide an Incomplete Order Acknowledgment requesting all missing order information. Incomplete orders cannot begin production nor be assigned an estimated completion date until all missing information is received. Once all order information is received, G|P will provide a sales order acknowledgement with an estimated completion date.
Our Price List reflects to-the-design-trade net pricing. Prices are subject to change without notice and all prices must be verified by a showroom representative before submitting an order to G|P. Prices do not include shipping, local delivery, installation, cartoning, crating, packing or unpacking, insurance, storage or sales tax.
A minimum deposit of fifty percent (50%) of the net sale price is required to initiate order placement. Customers will be invoiced for the balance due on each order approximately three (3) weeks prior to the anticipated completion of order. Full payment is due upon receipt of the invoice. Orders must be paid in full, including shipping, handling, cartoning, crating/packing, storage, sales tax, and finish sample fee(s) prior to shipping. Orders for Quick Ship, Off the Floor and Woven Wallcoverings require payment in full at the time of order placement. If G|P has not received all balances due within 90 days of a completed order or when it appears that the customer is unable to pay the balance due, G|P has the option to retain the initial deposit, sell the produced product and retain the proceeds as liquidated damages incurred by the customer's breach. G|P and the customer agree that the forfeiture of deposits and the liquidation of the produced product as described above is a reasonable method of compensation for damages which may be incurred by G|P as a consequence of the customer's breach of the terms and conditions of sale.
All taxes of any nature levied by federal, state or local authority regarding the sale or transportation of any ordered goods are the sole responsibility of the customer.
Estimated Lead Time
Stated lead times are estimates only. G|P is not liable for any orders which are delivered after the estimated date. G|P shall not be liable for delay in delivery or non-delivery due to causes beyond our reasonable control, including but not limited to, acts of God, acts of Buyer, acts of civil or military authority, war, riots, floods, earthquakes, pandemics, strikes, lockouts, delays in or lack of transportation, and failure of performance for similar reasons. In the event of any such delay, the date of delivery shall automatically be extended for a period equal to the time lost by reason of such delay. Failure of G|P to perform for the aforesaid reasons shall not be grounds for the customer's cancellation of its order or reimbursement/payment of any shipping, delivery or installation costs.
Order Changes and Cancellations
All goods are custom made to order specifications. Orders are not cancellable nor returnable. Changes to any orders, returns or cancellations require written authorization from G|P. These orders will be subject to a handling, change, stocking or cancellation fees of up to 50% of the total net sales price. Orders with outstanding pending information for more than 90 days will be considered abandoned, and the order will be cancelled. G|P has the option to retain the initial deposit, sell the produced product and retain the proceeds as liquidated damages incurred by the customer's breach. G|P and the customer agree that the forfeiture of deposits and the liquidation of the produced product as described above is a reasonable method of compensation for damages which may be incurred by G|P as a consequence of the customer's breach of the terms and conditions of sale.
Orders are shipped F.O.B. Inglewood, California. G|P will engage a shipper on the customer's behalf unless a specific shipping method and route are stipulated on the order. G|P will determine the best way to ship the order. All orders specifying "Will Call" shipment must provide shipper/carrier's name and the delivery address. Customer's shipping/delivery service must call 310.204.0400 and speak to an Account Manager 24 hours before pick-up from our warehouse located at 502 N. Oak Street, Inglewood, California 90302. G|P's receipt from the common shipper/carrier accepting the shipment constitutes completed delivery on the part of G|P and title to the merchandise passes to the customer at that time. The shipper/carrier is responsible should any damage occur in transit. It is the responsibility of the consignee to examine the merchandise upon receipt and note any obvious damage on the shipper/carrier's delivery receipt. Damage that comes to light when the merchandise is unpacked should be reported to the carrier immediately. All packing material should be kept for claim purposes. Any claim by customer against G|P or shipper/carrier for shortage or damage occurring prior to such delivery must be made in writing within forty-eight (48) hours after receipt of shipment and accompanied by original transportation bill signed by the carrier noting that the carrier received the goods from G|P in the conditions claimed. All shipments are subject to the Return | Repair incorporated in these terms and conditions. Pursuance of the claim is the responsibility of the customer.
Due to limited space G|P cannot store orders for more than 15 days after the completion date. G|P will notify the showroom when the goods are complete and ready for pick up. If the order is paid in full, it must be picked up within 15 days of the completion date. If the paid in full order has been approved by G|P to remain in the warehouse after the 15-day grace period, it will be subject to a storage fee at 2.5% of invoice total per month. The storage fee must be paid before the goods can be released for pick up or delivery.
Returns | Repairs
All sales are considered final, and all artwork and accessories are non-returnable. No returns for any reason will be accepted without prior written authorization from G|P. Goods returned without G|P authorization will be refused. Unauthorized returns or returns arriving in poorly packed or damaged condition will not be accepted and will be returned to the shipper/carrier freight collect. Only full uncut rolls or panels of wallcovering will be accepted for return. Under no condition will returns be considered or accepted on wallcoverings or textiles which have been cut, altered or treated. Authorized wallcovering and textile returns are subject to a restocking charge of 20% on returns thirty (30) days from date of invoice; 25% if returned thirty (30) to sixty (60) days from date of invoice. No returns will be considered for authorization after sixty-days from invoice. In the event defective goods are received, G|P reserves the right to repair or replace the item. The customer must accept such reparations or replacements and agrees not to refuse, for any reason, to pay credit card charges, honor checks or other forms of money transfer which customer previously authorized or delivered, whether as a deposit, or any other payment or balance due. A "return of credit" can only be authorized by G|P at its sole discretion. Customer is responsible for any unauthorized check stop payments or credit card charge backs.
G|P warrants that the product will be free from defects in material and workmanship for one (1) year from the date of delivery. The sole remedy under this Limited Warranty is repair or replacement of the defective product or refund of the purchase price of the defective product, at the sole discretion of G|P.
This Limited Warranty does not cover damage due to shipping or handling, improper installation or repair, repair by an unauthorized company, misuse, abuse, neglect or unreasonable use. This Limited Warranty does not apply to damage resulting from normal "wear and tear"; damage due to exposure to the sun, wind or rain, or from extreme or rapid changes in temperature or humidity; damage due to burns or pet damage; or damage due to contact with sharp or rough objects or any foreign substance. Use of improper cleaning materials, stain treatment, or other chemical treatments voids this Limited Warranty. This Limited Warranty does not cover labor to remove, reinstall or replace a customer's textile(s) or wallcoverings except in cases where G|P is liable for repairing or replacing a defective upholstered or wallcovering product.
With respect to wood, this Limited Warranty does not apply to variations in wood color, stain color, paint color, pits, knots or wood grain, or to shrinking, swelling or splitting due to humidity or moisture or the lack of humidity or moisture.
If G|P is fabricating a piece that will be incorporated into the customer's existing product, G|P will not be responsible for any problems due to the construction of the customer's existing piece or the parts that G|P has not fabricated.
This Limited Warranty does not cover damage to the goods from delivery, such as damages due to doorway clearances, tight corners, narrow hallways, or staircases. G|P shall have no liability if the goods do not fit in the desired space.
CUSTOMER AGREES THAT G|P SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, SECONDARY OR CONSEQUENTIAL DAMAGES OR FOR THE DAMAGE, INJURY, OR LOSS OF LIFE, PROPERTY OR REVENUE, WHETHER BASED ON CONTRACT, TORT, PRODUCTS LIABILITY OR ANY OTHER LEGAL THEORY, EVEN IF THE DAMAGE, INJURY OR LOSS IS CAUSED BY THE NEGLIGENCE OR OTHER FAULT OF G|P. THIS LIMITED WARRANTY IS THE ONLY WARRANTY MADE BY G|P, AND G|P MAKES NO OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Temporary Furniture Loan
The temporary furniture loan program has been instituted by Gregorius/Pineo, Inc. ("Lender"), to accommodate its customers ("Customer"), who's previously ordered furniture has been water-damaged, by providing Customer with the water-damaged piece(s) as temporary loans (the "Temporary Furniture") while new replacement piece(s) are being produced for Customer. By participating in the temporary furniture loan program, Customer is agreeing to the following terms and conditions:
Lender shall deliver the Temporary Furniture to Customer at Lender's sole expenses. Lender shall pick up the Temporary Furniture upon the replacement piece(s) being delivered at no cost to Customer. All shipping and delivery expenses are paid by Lender. Lender has the sole and absolute discretion of determining which customer order(s) qualifies for the temporary furniture loan program.
Customer is responsible for the full cost of repair or replacement of any or all the Temporary Furniture that is damaged, lost, confiscated, or stolen from the time Customer assumes custody until it is returned to Lender. If the Temporary Furniture is lost, stolen or damaged, Customer agrees to promptly notify the Lender. (Lender acknowledges that Temporary Furniture provided is water-damaged).
Customer is responsible for the proper use of the Temporary Furniture.
Customer acknowledges that Lender is loaning the Temporary Furniture originally ordered by Customer, which has been water-damaged, to Customer at no cost pursuant to these terms and conditions, in consideration of Customer having ordered replacement piece(s) and Customer waiting for them to be produced. Customer acknowledges that Customer cannot cancel the order of the replacement piece(s) once the order is placed.
Title to the Temporary Furniture remains with Lender. Customer agrees that the Temporary Furniture shall be returned by Customer to Lender upon the receipt of the replacement piece(s). The Temporary Furniture may be picked up by Lender upon delivery of the replacement piece(s), or soon thereafter at a time to be arranged between Customer and Lender.
In consideration for the loan of the Temporary Furniture, Customer agrees to indemnify, defend and hold Lender harmless from any and all damages, losses, claims, causes of actions, expenses and liability of any nature whatsoever associated with the use, storage, and/or movement of the Temporary Furniture, while under the care, custody and control of Customer. The indemnification and hold harmless obligations of Customer are enforceable to the extent permitted by the laws of the State of California.
These terms and conditions shall be governed and construed in accordance with the laws of the State of California.
Designs | Dimensions
All designs are the property of G|P. G|P reserves the exclusive right to produce these designs. Design details are subject to change without notice. All of G|P's photographs, illustrations, drawings, dimensions and weights contained in G|P's price lists, website and sales material are close approximations only and intended to give a general description of the goods and shall not form part of this agreement. All Furniture and lighting are handmade, and therefore are subject to slight variations. All dimensions shown in the price list are within 3/4" variance (1"- 2" for upholstery).
Custom construction and sizes are available by request, but are subject to acceptance by G|P. As most of our furniture, lighting and other products are customizable, these requests will be reviewed on an individual basis by our product team. G|P also has the capabilities to review and help create products that are not based on our standard product offerings, custom quotations and lead-times can be provide by the G|P product team. Drawings for Approval (DFA) may be requested on custom items after the order is received at G|P. If a DFA is requested prior the receipt of an order and deposit, a $500 net charge will apply. DFAs are included with a custom order at no charge if the change is not easily communicated in writing on a sales order and a visual representation of the product is required. The G|P product team reserves the right to decline a DFA request if it is deemed unnecessary to fabricate the product. DFAs are not available for standard G|P products. Custom quoted prices are valid for 60 days unless otherwise negotiated. All custom orders are not cancellable nor returnable.
Finish samples for selection are available for customers from each showroom's finish sample lending library and through G|P's finish sample lending library. A showroom can request sample support by requesting G|P to furnish finish sample(s) for selection to customers. For G|P to accommodate the request, a complete Lending Library Finish Sample(s) for Selection Showroom Request form must be submitted to a G|P Account Manager by a showroom sales representative. All finish samples for selection are the property of G|P and must be returned within 30 days. If samples are not returned, lost or damaged, a $125 charge per sample will be added to the order. Showrooms are responsible for the return of all requested finish samples for selection and any unpaid charges due for samples not returned. All samples for selection should be returned to G|P, 502 N. Oak Street, Inglewood, California 90302. Most G|P products are available in a custom finish by request, but are subject to acceptance by G|P. Samples for custom finishes must be supplied at the time of order placement for custom finish development. A Sample for Approval will be sent to the customer in 3-4 weeks from the receipt of customer's finish sample. While every effort is made to accurately reproduce a finish, finishes may vary in tone and character, no guarantee can be made of an exact match. Custom finishes require an upcharge and delays in approval of samples will increase overall lead-time. Discontinued G|P finishes are not part of G|P's current finish offering, thus they are categorized as custom finishes. A discontinued G|P finish can be requested, but is subject to acceptance by G|P. A discontinued finish sample will be sent from G|P's archives or a new sample will be made for the customer for their use. A charge of $350 is required for all discontinued finish requests.
COM | COL | COT
All upholstery orders require a G|P COM/COL/COT Identification and Placement Form, this form must be complete and submitted upon order placement. All customer's materials should be shipped prepaid freight to G|P, 502 N. Oak Street, Inglewood, California 90302. Materials must be identified with the following, Customer's name and address, purchase order number, G|P product name and style number, name of material supplier, supplier address and material name, pattern, color, number. Materials received with insufficient identification may result in production delays. Materials received are not inspected upon receipt, materials are inspected when the upholstery production process is able to begin. Shortages of any materials is the sole responsibility of the customer. Any material shortage will result in a production delay. Materials which are found to be defective will be held and the showroom will be notified that the materials cannot be used, and the customer or supplier must issue a call tag for return of the materials. G|P makes every effort to identify flaws, imperfections or other discrepancies with materials before cutting, but cannot be held liable if flaws or defects are discovered after cutting or application of materials. Fabric backing is recommended on all upholstery fabrics to stabilize the weave and reduce seam slippage. Customer is responsible for fabric backing. All fabrics received unbacked may require backing before production can begin. G|P fabric backing adds an additional 2 weeks to an upholstery order's lead time and the minimum charge is $150 for the first 10 yards and $8 for each additional yard.
Woven | Handcrafted Wallcoverings
Most of our woven wallcoverings are made of natural fibers, and many are handcrafted. Natural variations are to be expected. Colors may vary between dye lots or within the same dye lot itself. Because cuttings of current stock areavailable upon request, we cannot assume responsibility for texture or dye lot variations on orders shipped without a CFA request. Woven natural fiber wallcoverings do not have a side match and in some instances each panel is visible when installed. Lead times for woven wallcoverings can range from in stock and ready to ship to up to fourteen weeks. All woven wallcoverings are F.O.B. Inglewood, California.
Handcrafted wallcoverings are made to order and require a 50% deposit and a working sample to initiate the order. The balance due is required prior to shipping. Delivery is approximately 4-6 weeks and are F.O.B. Cornelius, Oregon. Since these wallcoverings are made to order it is extremely important that the required amount is ordered correctly because any needed additional wallcovering that would be necessary to complete the installation, will not match in most cases. We recommend that a professional wallcovering installer measure to determine the correct amount of wallcovering to order.
CFAs are available upon request, we cannot assume responsibility for texture or dye lot variations on orders shipped without a CFA request. There is a two-yard minimum for all textile orders. All textile orders are F.O.B. Inglewood, California.
One of a Kind Art | Objects | Accessories
Our artwork, objects and accessories are available as off the showroom floor sales or shipped from our warehouse F.O.B. Inglewood, California. All sales are final and are not returnable under any circumstance.